FAQs
Q1: What is Yuxiangliving?
Yuxiangliving is an online store specializing in practical and modern home storage and organization solutions, focusing on cosmetic desktop organizers and daily storage products designed for everyday use.
Shipping
Q2: How much is shipping?
- Orders $20 USD and above: Free standard shipping
- Orders below $20 USD: Flat $5 USD shipping fee
Q3: How long does delivery take?
- Orders submitted before 2:00 PM Eastern Time (ET) are generally processed on the same business day.
- Processing time: 1–3 business days
- Estimated delivery time: 5–12 business days for all U.S. orders
Delivery times are estimates only and may vary.
Q4: Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number via email.
Taxes
Q5: Do I need to pay taxes?
All prices are shown excluding applicable sales tax. Customers are responsible for any applicable state or local sales taxes.
Returns & Exchanges
Q6: What is your return and exchange policy?
We offer 30-day returns for eligible items. Return shipping costs are the responsibility of the customer. Items must be unused, in original packaging, with all tags and accessories intact. All returns must be pre-approved.
Return Address:
530 Fashion Ave, Suite 1208, New York, NY 10018
Q7: How long does it take to receive a refund?
Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned item. Return shipping fees are non-refundable.
Support
Q8: How can I contact customer support?
You can reach us via:
📧 service@yuxiangliving.com
📱 +1 786-241-2072
We typically respond within 24 hours on business days and 48–72 hours on weekends/holidays.